![]() If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. None of these terms affect your legal rights and these are not diminished in any way. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. If you are returning from outside of the EU, and if we have to pay any charges to receive the item that is returned, you agree that this will be deductable from your refund. Some items cannot be accepted for return due to safety or hygiene reasons - Cycle Helmets and sunglasses are included in this category.Īll returns should be sent to this address (and can be returned by hand if you are local) with a note requesting whether you wish for a refund or exchange:ģ7-38 Kinsale Road Commercial Centre , Kinsale Road, Cork T12 P8KF This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or if we have sent you an incorrect item.Īny goods returned must be in the same perfect condition as when purchased (including their packaging). You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. You are entitled to cancel your order and return the goods within 30 working days for a refund less the cost to us of shipping the goods to you initially. Your rights to return goods are protected under the EU Distance Selling Directive. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.įor orders made from and/or delivery to Ireland or the European Union, 21% VAT is included where applicable. Please quote your order number in all correspondence. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please note that the couriers will not guarantee the above delivery times but they hold true almost always. International orders are generally received in under 7 working days. if we despatch Monday, you will usually receive Wednesday). 48 hour delivery as standard to the UK mainland (e.g. Overnight delivery is used for Ireland and Northern Ireland. Orders received before 11.30am that are in stock and available (not at the warehouse) will be despatched on the same day. We despatch your order within 24 hours (standard shipping days, Monday - Friday) where items are in stock. We subsidise shipping as much as possible, whilst using reputable shipping companies to try to ensure the best and safest possible delivery to you. This will mean the bike will have to be assembled professionally on arrival before use. Most EU destinations - France, Germany, Spain, Portugal, Belgium are free for orders over €100 but prices for shipping are very high further afield - for example Greece.īikes sent outside of Ireland will be sent as we receive them from the supplier to prevent the chances of the bike being damaged in transit. Orders outside of Ireland incur an extra shipping charge, depending on location and total cost, and this will be shown at checkout. There will be a small admin fee from DPD - around £4.50 / £5 (UPS and FedEx charge a far higher fee). A text / email link will generally be sent to you.ģ. Any import duty will be calculated by UK Customs and charged by the courier (usually DPD) before delivery - For bikes this is 14% Sports footwear 16.9% SUP boards / Turbo Trainers 2.7% and neoprene wetsuits are 8%. You will be charged 20% import VAT before delivery.Ģ. We will refund the VAT that you have paid to us (if any - e.g. You may need to pay import duties to the courier on items that you receive, if they are manufactured outside of the EU or UK (most items). If your order is under £135 / 150 euro, will need to pay VAT to us - our current (UK produced) e-commerce system does not have a way of distinguishing. UK Shipping post Brexit: Shipping Costs are a flat €10 for most items to accomodate extra charges on our side for customs. Orders above €50 are delivered free of charge, except for bulky or heavy items - which include for example: Bikes - variable cost - Kids (€20), Adult Road and Hybrid (€20), MTB €45 if under €1000 and €35 if over €1000, and E-Bike (€50), Super-73 (€200) Smart Turbo Trainers and SUP Boards are €10. Shipping And Handling Orders up to €50 Ireland or Northern Ireland will incur a €4.99 p+p charge. ALL BIKE ORDERS ARE CURRENTLY MINIMUM 7 DAYS FOR COLLECTION OR DELIVERY ![]()
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